Refund Policy

Last updated 16 October 2026

We want SEQN to be worth what you pay. This policy explains cancelling, refunds and what happens to your credits.

Cancelling

You can cancel a paid plan at any time on the Plan page (Manage billing). You won't be charged again, and your plan and its credits stay active until the end of the period you've already paid for. After that your account moves to the Free plan and your projects stay.

Your first 14 days

If you're unhappy with a new subscription, email us within 14 days of your first payment and we'll refund it in full, as long as you've used fewer than 50 of that plan's AI credits. Under UK and EU consumer law you have a 14-day right to cancel a new digital service; by starting to use your credits within that time you ask us to begin straight away, and a refund may then be reduced for what you've used.

Renewals

Monthly renewals aren't refunded, but you can cancel any time before the next one. For a yearly plan, if you ask within 14 days of a renewal and have used fewer than 50 of the new year's credits, we'll refund that renewal.

Credit top-ups

Unused top-ups can be refunded within 14 days of purchase. Once credits from a top-up have been used, that top-up can't be refunded.

When something goes wrong on our side

If an AI feature fails because of a problem with SEQN and costs you credits without giving you a result, tell us and we'll put the credits back. If SEQN is unavailable for a long time, we'll make it right with credits or a refund for that time.

How to ask

Email support@seqn.app from your account's address with what you'd like refunded. We reply within 2 working days; approved refunds go back to the original payment method and usually arrive in 5 to 10 days. Where Stripe sold you the plan as a reseller, the refund is made through Stripe.

Nothing here affects your statutory rights. See also our Terms of Service.